**Contact Gaharu Export through the Bali Premium Trip trade desk: message WhatsApp +62 811-2859-0000, email sales@balipremiumtrip.com, or submit the RFQ form below. Every enquiry gets a reply within 24 business hours, in English or Bahasa Indonesia, with an indicative grade-based quote and the CITES and BKSDA steps your shipment needs.**
Gaharu — known locally as gubal (the high-resin heartwood) and kemedangan (the lower grade) — moves through Bali as a trade hub, and this page is where diaspora and Asian buyers start that conversation. Below are the direct lines to the desk, indicative pricing, and how an order actually gets from enquiry to shipment.
How do you reach the Gaharu Export trade desk?
The trade desk is operated by Bali Premium Trip and staffed for bilingual (English / Bahasa Indonesia) enquiries. Pick whichever channel suits your request — all three route to the same team and carry the same 24 business-hour reply SLA. Business hours are counted Monday to Friday, 09:00–18:00 Bali time (WITA, GMT+8).
| Channel | Best for | Contact | Typical response |
|---|---|---|---|
| Fast quotes, parcel photos | +62 811-2859-0000 | Within 24 business hours | |
| Purchase orders, documents | sales@balipremiumtrip.com | Within 24 business hours | |
| RFQ form | Structured enquiries | Fields below | Within 24 business hours |
WhatsApp is quickest for a first quote or to send photos of a parcel. Email suits purchase orders, company documents, and anything with attachments. The RFQ form keeps structured enquiries tidy so no detail gets missed.
What can you request a quote for?
Ask for a grade-based quote, not a single sticker price — gaharu value swings with resin content, sinking behaviour, and aroma. As of 2026 the indicative brand band is plantation gaharu chips USD 500-7,000/kg (grade-dependent) and oud / agarwood oil USD 30,000-80,000/kg. These figures are indicative and subject to change; the final quote confirms grade and scope.
| Product | Indicative price band (as of 2026) | What drives it |
|---|---|---|
| Plantation gaharu chips | USD 500-7,000/kg (grade-dependent) | Resin, sinking test, aroma |
| Oud / agarwood oil | USD 30,000-80,000/kg | Gulf and China perfume demand |
| Kemedangan (lower grade) | Rp 2–5 million/kg (local ref.) | Low resin content |
| Double-super grade | Rp 30–40 million/kg (local ref., 2016) | High resin, sinks in water |
Local references help calibrate expectations. Silvikultur UGM data from October 2016 put double-super gaharu at Rp 30–40 million/kg and kemedangan at Rp 2–5 million/kg; zonakeren.com reported in July 2025 that general buyers pay Rp 20–30 million/kg while super grades reach Rp 40–60 million/kg. Kumparan’s banjarhits desk in South Kalimantan has reported high-quality agarwood oil at USD 20,000–50,000 per litre, driven by Middle East perfume and bakhoor demand.
How does the RFQ and booking process work?
- Send your RFQ. Message WhatsApp +62 811-2859-0000, email sales@balipremiumtrip.com, or complete the form with grade, quantity, and destination country.
- Get an acknowledgement within 24 business hours. The desk confirms your scope and flags anything that needs clarifying before pricing.
- Grade verification and samples. Parcels are assessed on resin, sinking test, and aroma; where useful, samples or photos are exchanged and an indicative quote is issued.
- Legality pathway. For export, the desk works with vetted licensed partners to line up the CITES export permit and, for wild-sourced material, a BKSDA recommendation — you confirm current rules with the authorities.
- Contract and shipment. Payment terms, Incoterms, and dispatch from the Bali trade hub are agreed before any goods move.
What should you include in your enquiry?
The RFQ form captures the essentials through its fields — csh_qf, csh_name, csh_email, csh_dest (destination), csh_cargo (cargo and grade), and csh_msg (your message). To get an accurate first quote, tell the desk:
- Grade or use — gubal, kemedangan, chips, powder, or oud oil, and whether it is for perfume, bakhoor, or incense
- Quantity — per-kilogram or per-litre volume, and whether it is one-off or recurring
- Destination — import country (China, Saudi Arabia, the UAE, Singapore, and diaspora markets are common)
- Legal-origin needs — plantation-cultivated versus wild, and whether you need documentation support
- Timeline — target ship date and any hard deadline
Is Gaharu Export a permit authority?
No. Gaharu Export is a sourcing broker and information hub, not a permit-issuing body. Aquilaria species sit on CITES Appendix II, so legal export requires a CITES export permit plus, for wild-sourced material, a BKSDA (Balai Konservasi Sumber Daya Alam) recommendation and proof of legal origin. We prioritise plantation-grown, cultivated stock and never facilitate illegal wild-harvest. The desk can map the pathway and connect you with vetted licensed partners, but you must confirm current requirements with the CITES Management Authority (Indonesia) and your import country. We do not sell permit certainty or guarantee customs clearance. Gaharu Export is part of Juara Holding Group, a Bali-based Indonesian group operating across Indonesia.
Ready to get a grade-based quote?
Send your parcel details to the Bali Premium Trip trade desk and get an indicative quote plus the exact CITES and BKSDA steps for your route — usually within 24 business hours, in English or Bahasa Indonesia.
- WhatsApp: +62 811-2859-0000
- Email: sales@balipremiumtrip.com
No obligation, and no permit certainty sold — just an honest read on grade, price, and the legal pathway.
Frequently Asked Questions
What is the fastest way to contact Gaharu Export?
WhatsApp +62 811-2859-0000 is the quickest route — you can send parcel photos and get an indicative, grade-based quote from the Bali Premium Trip trade desk, usually within 24 business hours. Email sales@balipremiumtrip.com suits documents and purchase orders. Both channels are staffed in English and Bahasa Indonesia.
Does Gaharu Export respond in Bahasa Indonesia?
Yes. The trade desk is bilingual, so you can write in English or Bahasa Indonesia and get a reply in whichever you prefer. Local terms like gubal, kemedangan, and gaharu teri are understood without translation, which helps diaspora buyers and Indonesian suppliers describe grade accurately from the very first message.
How long does Gaharu Export take to reply to a quote?
The desk commits to a reply within 24 business hours of receiving your enquiry by WhatsApp, email, or the RFQ form. That first response confirms scope and flags any missing detail; a firm quote follows once grade, quantity, and destination are clear, since gaharu pricing is grade-dependent rather than fixed.
Can Gaharu Export arrange my CITES permit?
No. Gaharu Export is a broker and information hub, not a permit authority. Aquilaria is CITES Appendix II, so export needs a CITES permit and, for wild material, a BKSDA recommendation. The desk maps the pathway with vetted licensed partners, but you confirm current rules with the CITES Management Authority (Indonesia) and your import country.
What details should I include when I contact Gaharu Export?
Send the grade or intended use (gubal, kemedangan, chips, powder, or oud oil), the quantity in kilograms or litres, the destination country, and your timeline. Noting whether the material is plantation-grown or wild helps the desk scope the legal-origin documents and return a sharper indicative quote in its first reply.
Request Your Written All-In Quote
Answered within 24 business hours via WhatsApp, email or this form.